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The Digital Learning & Support Experience

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Lessons Learned from Implementing a Large Scale CSM Project in Higher Education Career Services

Implementing a large-scale software Customer Service Management (CSM) system is a challenging and rewarding experience, especially when...

HIGHER EDUCATION

Ashvini Sriharan

Apr 21, 20234 min read

Making Technical Terms Accessible: Strategies for Communicating with Non-Technical Stakeholders

When I first started off in the career path as a Digital Learning & Support Specialist, one challenge I noticed was translating technical...

Ashvini Sriharan

Apr 21, 20233 min read

Ashvini Sriharan

Based in Mississauga, Ontario, Canada - the Traditional Territory of the Mississaugas of the Credit First Nation, The Haudenosaunee Confederacy, the Huron-Wendat and Wyandot Nations - which I now call home with great gratitude and respect for native lands.

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