Keeping up with platforms and their ever changing user interface is a heavy task. It can be a nightmare to update and redo resources,...

For large scale software implementation projects, you can expect some resistance from stakeholders, especially those with complex needs....

Implementing a large-scale software Customer Service Management (CSM) system is a challenging and rewarding experience, especially when...

When I first started off in the career path as a Digital Learning & Support Specialist, one challenge I noticed was translating technical...