Ashvini Sriharan
Maximizing the Lifespan of Video Walk-Throughs and FAQs for your Platform (CSM, LMS)
Keeping up with platforms and their ever changing user interface is a heavy task. It can be a nightmare to update and redo resources,...
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The Digital Learning & Support Experience
Ashvini Sriharan
Apr 22, 20233 min read
Navigating Change: Methods to Support Stakeholders during Software Implementation Projects
For large scale software implementation projects, you can expect some resistance from stakeholders, especially those with complex needs....
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Ashvini Sriharan
Apr 21, 20234 min read
Lessons Learned from Implementing a Large Scale CSM Project in Higher Education Career Services
Implementing a large-scale software Customer Service Management (CSM) system is a challenging and rewarding experience, especially when...
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Ashvini Sriharan
Apr 21, 20233 min read
Making Technical Terms Accessible: Strategies for Communicating with Non-Technical Stakeholders
When I first started off in the career path as a Digital Learning & Support Specialist, one challenge I noticed was translating technical...
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